Return Policy

 

 We offer free, easy to access tech support by phone and email to answer any questions regarding the parts we sell. It is strongly recommended that the customer verify that all parts match the intended application before submitting an order. In the case the wrong part is ordered by the customer or if the part is no longer wanted, the customer must contact Those Military Guys within 30 days of receiving the item to request a refund or exchange. Any costs incurred by Those Military Guys, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. Yes, This DOES apply to phone orders, and our reps are not responsible for any errors over the phone. It is the customer’s responsibility to review the receipt e-mailed to them for accuracy and notify Those Military Guys immediately to make any changes before the part is shipped. Our phone reps are trained to verify all information with you on the phone before submitting your order into our system. After 30 days have passed since you have received the item, all sales are final. To return the part(s) the customer must contact Those Military Guys beforehand and ship back all item(s) in their original packaging with 100% of the original contents. Items sent back without prior contact may be refused. A 20% restocking fee will be charged on any order that is returned for a refund, or 10% restocking fee items returned for store credit. Shipping charges are non-refundable including actual shipping costs incurred by Those Military Guys with any "Free Shipping” offer. Additional fees may be charged for any missing parts, damage to the item, or is not in resalable condition. No Returns on any parts that have been installed, modified, painted, or damaged!

 

Any product that is custom made or made to order can only be returned to Those Military Guys or its suppliers/product manufacturers at Those Military Guys’ own discretion. All requests to return merchandise of this nature will be addressed on a case by case basis. If Those Military Guys or its suppliers/product manufacturers deny a return for whatever reason they see fit, no action can be taken against Those Military Guys or its suppliers/product manufacturers as the purchaser has agreed to these terms at the time of purchase.

 


All items are shipped to the customer in good condition. However, mishandling by the shipper can cause parts to arrive damaged. Product defects may become apparent when the customer inspects the shipment received. These defects must be clearly described to Those Military Guys support staff, and pictures may be required to verify the reported defects in order to authorize a return. It is strongly recommended that all items be inspected for damage or defects upon receipt. In the case damaged parts are received, the customer must contact Those Military Guys within 3 business days to report the incident. After 3 business days all claims of damaged or defective parts will be refused. Those Military Guys must be notified of defect or damage before the part is installed, painted, or modified in any way. The shipping damage claim will be filed with the shipper by Those Military Guys. Once Those Military Guys has confirmation that the shipping damage claim has been filed with the shipper, Those Military Guys will issue a pre-paid shipping label from the carrier and customer will drop off the package at a local shipping hub for the shipping company. Those Military Guys decision to ship out replacement products prior to receiving finalizations or verdicts on any damage claim associated with shipping, will be done solely at the discretion of Those Military Guys. Please note that on international returns, Those Military Guys will not be responsible for any return shipping costs. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. A fee may be charged for any missing items.  If the customer decides to not keep the product instead of receiving a replacement because it is damaged, defective, and/or lost in transit, a 20% restocking fee will be applied for the return as this will then be considered a return under the conditions of "Decide Not to Keep Parts” or 10% restocking fee for store credit. 

 

No parts that have been installed, painted, or modified in any way can be returned.

 


Those Military Guys makes every attempt to ship all orders quickly and accurately. Occasionally, a mistake is made and the customer receives an incorrect part. It is required that the customer verify that all delivered items match the Sales Order before any installation takes place. If the part has been installed, painted, or modified in any way, the customer now owns the part and it is non-returnable. In the case incorrect parts are received, the customer must contact Those Military Guys within 15 days to report the error. After 15 days all sales are final. If the error is verified byThose Military Guys, an exchange for the correct part will be processed. The customer must ship back all item(s) in their original packaging with 100% of the original contents prior to Those Military Guys sending out the replacement product. Those Military Guys will not ship out the correct merchandise until confirmation of receipt of product is acquired by Those Military Guys, customer may opt to place a deposit which is 100% of the cost of the item in order to expedite the shipment of the correct product. Once the return shipment is received Those Military Guys will issue a full refund for the additional purchased product. If the customer decides not to keep the product instead of receiving a replacement because it is damaged, defective, incorrect, and/or lost in transit, a 20% restocking fee will be applied for the return as this will then be considered a return under the conditions of "Decide Not to Keep Parts”.

 

 

 

 


Prices are subject to change without notice. In the event that an incorrect price is listed or advertised, Those Military Guys reserves the right to refuse or cancel any orders at the incorrect price. We apologize in advance for any inconvenience this may cause.

 

 

In the event that a shipment is lost by a shipping company (UPS, FedEx, USPS, etc.), a claim will be filed by the original shipper with that shipping company. Those Military Guys reserves the right to issue any and all refunds, exchanges or replacements until the shipping company has reimbursed Those Military Guys for the insured value of the lost shipment, Any deviation from this rule will be solely conducted by Those Military Guys at its own discretion.

 

Any shipment that is shipped from the Those Military Guys location will carry an insured value. Any lost or missing shipments will be pursued with the corresponding shipping company for that shipment. Due to the fact that some products sold by 

 

For non-signature required shipments: If the tracking information that corresponds to a shipment confirms that the product was delivered to the intended address the customer assumes all responsibilities and liabilities for the receipt of that shipment. The customer is the one who provides Those Military Guys with the ship to information and in doing so absolves Those Military Guys of any liabilities for missing or stolen deliveries.

 


Those Military Guys assumes no liability for any installation or labor costs the customer may incur in connection with parts purchased from us, even if there was a wrong item received or defective item received. It is the customer’s responsibility to fully inspect all received parts for accuracy and quality before contracting an installation shop to do any labor.

Refunds will be made using the same method of payment as the original transaction whenever possible, with the exception of wire transfers. Any payment made via wire transfer will be refunded by company check.

 


It is sad that we have to put this section into this agreement, but the fact is that many people that make purchases on the Internet do so with the intent to defraud the merchant. thosemilitaryguys.com takes credit card fraud very seriously and that is why we have added this section. A chargeback is when you call your credit card company or bank and tell them to reverse the charges paid to a merchant. Filing a chargeback after receiving merchandise is fraud and we will prosecute anybody that attempts or commits fraud against us.

 

If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $150.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase. By filing a chargeback you are also voluntarily revoking your right to return the products that have been sent to you
thosemilitaryguys.com does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.

 

thosemilitaryguys.com considers credit card charge backs to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money, therefore:

 

You agree that if you, the buyer, choose to do business with thosemilitaryguys.com, and you file a charge back with your credit card company, and you do not win the charge back argument, you agree to pay us $150 for our time responding to the matter plus any owed restocking fees that you have agreed to. You, the buyer authorize us to charge this amount to your credit card. If this charge is rejected (or chargedback again), thosemilitaryguys.com will pursue legal action to recoup losses for our time associated with responding to the chargeback in addition to any other fees explained above. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. 

 

If you file a chargeback prior to returning merchandise and there are outstanding fees due to us (restocking fees or other agreed upon fees), your merchandise will not be accepted by us. We will either not sign for it (if signature is required) or will mark it return to sender.
In the event that you win the charge back with your credit card company, and have not returned our goods, thosemilitaryguys.com will attempt to recover fraudulently disputed charges plus all other fees owed to us and additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. In addition to this, thosemilitaryguys.com will file a report with your local police or sheriff’s department, and file a mail fraud complaint with the United States Postal Inspection Service.

 

Note: The customer must attempt to return any and all merchandise to thosemiltiaryguys.com before attempting a chargeback. NO EXCEPTIONS!

 

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